Frequently Asked Questions
Everything you need to know about your Telesin gear and orders.
What devices are compatible with Telesin accessories?
Telesin accessories are primarily designed for GoPro Hero series, DJI Osmo Action, Insta360, and most standard action cameras. Please check the specific product description for model-specific compatibility.
How long does international shipping take?
Standard international shipping typically takes 7-15 business days. Expedited shipping options are available at checkout for faster delivery within 3-5 business days.
What is your return policy for electronic items?
We offer a 30-day return policy for all unused items in their original packaging. If you experience a technical defect, please contact our support team for a warranty claim.
Are Telesin batteries safe for my camera?
Yes, our batteries are manufactured with high-quality cells and feature multiple protection layers against overcharging and short-circuiting, ensuring full compatibility with original chargers.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your package in real-time.
Do you offer a warranty on your products?
Yes, all Telesin products come with a 1-year limited warranty covering manufacturing defects and hardware failures under normal usage conditions.